Responsible Gaming at LunaLoots Casino

Our Commitment to Safe Play

We at LunaLoots understand that gambling should remain a form of entertainment, not a way to solve financial problems or escape difficulties. Our team continuously monitors industry best practices and works to align our Responsible Gaming policies with recognised international standards. At Luna Loots, we encourage every player to treat their deposits as an entertainment budget rather than an investment, and we never promote gambling as a reliable way to make money. Our Luna Loots platform is built around transparency, and we want you to always know exactly what you're wagering, what your limits are, and how to adjust them whenever needed.

Our Luna Loots team also recognises that different players have different needs. Some of you enjoy a quick spin during a break, while others prefer longer sessions on our sportsbook or live tables. Whatever your preferred style of play, we want to make sure that our tools fit naturally into your experience without getting in the way of the fun.

Tools We Provide to Help You Stay in Control

At LunaLoots, we offer a set of practical account controls that let you tailor your gaming experience according to your own comfort level. These tools are available directly through your account settings, and our support team can guide you through activating them at any time.

• Deposit limits – set daily, weekly or monthly caps on how much you can add to your account.
• Bet limits – restrict the maximum stake you can place per wager across casino and sportsbook products.
• Time-Out – temporarily pause your account for a period of your choosing if you feel you need a short break.
• Self-exclusion – request a longer-term or permanent exclusion from our platform if you need to step away entirely.
• Reality checks – reminders that help you keep track of time spent playing.

Please note that while a Time-Out, deposit limit or bet limit is active, withdrawals from your Luna Loots Casino account are capped at 10% of your withdrawable balance per month. We apply this measure as an additional safeguard, ensuring that any limits you set remain meaningful and effective throughout the period you've chosen.

Recognising the Signs of Problem Gambling

We at Luna Loots want you to feel empowered to recognise warning signs early, whether in your own play or in someone close to you. Some common indicators include:

• Spending more money or time gambling than originally planned
• Chasing losses by increasing deposits or bets
• Neglecting work, relationships or responsibilities because of gaming
• Feeling anxious, irritable or restless when not playing
• Borrowing money or using funds meant for essentials to gamble
• Hiding the extent of your gambling from family or friends

If any of these resonate with you, we encourage you to reach out to our support team or make use of the account tools described above. Our LunaLoots staff is trained to handle these conversations with respect and discretion, and we never judge anyone who asks for help.

Age Verification and Account Security

Our Luna Loots platform is intended strictly for adults of legal gambling age in their jurisdiction. During registration, we require accurate personal details including your name, date of birth, address, telephone number and e-mail, and your account must be activated through a welcome e-mail with a security code. We at LunaLoots also enforce a strict one-account policy per person, household, address, IP address and device, which helps us maintain a fair and controlled environment for all our players.

Identity verification is a core part of our Responsible Gaming approach. We ask every player to upload KYC documents within 30 days of registration or before requesting a first withdrawal. This process allows our LunaLoots compliance team to confirm that each account belongs to a verified adult and to detect any attempts at underage or fraudulent access. Verification results are typically communicated by e-mail within 24 hours of document submission, and withdrawals may be temporarily restricted while these security checks are completed.

A Note on VPNs and Fair Play

We at Luna Loots ask all players to access our platform honestly and transparently. Disguising or interfering with your device's IP address, including through the use of a VPN, is not permitted on our site. If we detect such activity, we reserve the right to void winnings, forfeit the account balance and deactivate the account involved. This policy exists to protect the integrity of our licensing obligations and to make sure that Responsible Gaming measures, including territorial restrictions, function as intended for every player.

Restricted and Excluded Territories

As part of our licensing conditions under the Government of the Autonomous Island of Anjouan, certain countries are restricted from registering an account with us altogether, including Aruba, Bonaire, Curacao, Saba, Statia, Sint Maarten, the United Arab Emirates, Brunei, Cambodia, North Korea, Japan and Qatar. A further, longer list of Excluded Territories is barred specifically from our bonuses and promotions, including countries such as France, Spain, Italy, the Netherlands, Hungary, Lithuania and the United States, among many others. We at LunaLoots maintain these lists carefully and update our systems to reflect them, ensuring our promotional activity remains compliant wherever our platform is accessible.

Keeping Bonuses and Wagering Transparent

We at Luna Loots design our bonus terms so that players always understand what's expected before they opt in. Wagering requirements, contribution rates by game type, and maximum cashout caps are clearly stated for every offer, from our Welcome Casino Package to our weekly promotional calendar. We believe this transparency is itself a Responsible Gaming measure: when you know the rules in advance, you can make informed choices about whether an offer suits your playing style and your budget. For full details on current promotions, visit our LunaLoots bonus page.

External Support Organisations

If you or someone you know needs additional help beyond the tools we offer, we recommend reaching out to independent organisations that specialise in gambling support:

• BeGambleAware – free, confidential advice and support
• GamCare – counselling and a dedicated helpline
• Gamblers Anonymous – peer support groups
• GamStop – a self-exclusion scheme covering multiple operators

Our LunaLoots team views these organisations as valuable partners in promoting healthier gambling habits, and we encourage you to use them whenever you feel it would be beneficial.