LunaLoots Cookie Policy
At LunaLoots, we use cookies and similar technologies to make our website work properly, to keep your account secure and to improve your overall experience when you play with us. This Cookie Policy explains what cookies are, how we use them, and what choices you have regarding their use. By continuing to browse LunaLoots or by logging into your LunaLoots account, you agree that we may place cookies on your device in accordance with this policy.
What Are Cookies
Cookies are small text files that are stored on your computer, smartphone or tablet when you visit a website. They allow a site to recognise your device and remember certain information about your visit, such as your preferred language, your login status, or items you have placed in a betting slip. Cookies do not harm your device and do not contain viruses, but we may use them together with other identifiers to understand how you interact with our platform.
Types of Cookies We Use
Here at LunaLoots, we rely on several categories of cookies to deliver our services:
- Strictly necessary cookies, which allow you to log in, navigate the cashier and submit a deposit or withdrawal request
- Performance cookies, which help us understand how visitors use our casino, sportsbook and live casino sections
- Functionality cookies, which remember your localisation settings and currency preferences
- Targeting and advertising cookies, which we and our partners use to show you relevant offers and to measure the performance of our marketing campaigns
How We Use Cookies
We use cookies for a number of operational and commercial purposes. Our LunaLoots platform relies on cookies to keep you securely signed in while you move between the casino, the sportsbook and the VIP and Rewards sections. We also use cookies to remember whether you have accepted a bonus from the cashier drop-down, so that the terms of your Welcome Casino Package or any other active promotion are applied correctly. Our systems use cookies to detect unusual account activity, including attempts to disguise or interfere with your IP address, such as through a VPN, which is not permitted under our terms.
Our analytics partners help us measure how visitors reach LunaLoots, which pages they view, and how they interact with our games and promotions. This information is aggregated and used to improve site performance, fix technical issues and optimise the layout of our casino, live casino and jackpot sections. We at LunaLoots also use cookies to tailor the content of e-mails and on-site banners, for instance to highlight the weekly calendar of reload bonuses, free spins and cashback offers that run from Monday through Sunday.
Third-Party Cookies
Some cookies placed through our website are set by third parties, including payment providers, game studios, analytics services and advertising networks. These third parties may use cookies to recognise your device across different websites, to serve advertisements that are more relevant to you, and to measure the effectiveness of affiliate and marketing campaigns run through the Infinity Stars Partners programme. We do not control the cookies set by these third parties and recommend that you review their own cookie and privacy policies for further details.
Cookie Duration
Our Vegas-style gaming platform uses both session cookies and persistent cookies. Session cookies are temporary and are deleted once you close your browser. Persistent cookies remain on your device for a set period, or until you delete them manually, and allow us to recognise you as a returning visitor the next time you search for lunaloots login or open the LunaLoots app on your mobile browser.
Managing Your Cookie Preferences
You can control and manage cookies in several ways. Most browsers allow you to view, delete or block cookies through their settings menu, and you may also set your browser to notify you whenever a new cookie is placed on your device. Please note that if you disable or block certain cookies, some parts of our site, including the cashier, the live chat widget, the sportsbook or secure areas such as your account dashboard, may no longer function as intended, and you may not be able to complete a deposit, withdrawal or bonus claim.
- You may adjust your browser settings to refuse all or some cookies
- You may delete cookies that have already been stored on your device at any time
- You may use private or incognito browsing modes to limit cookie storage during a session
- You can contact our support team if you have questions about how a specific cookie affects your experience at LunaLoots
Cookies and Responsible Gambling Tools
We also use cookies to support responsible gambling features, such as remembering an active Time-Out, deposit limit or bet limit that you have set on your account. While any such limit is active, our systems use cookies and related account data to apply the appropriate withdrawal restrictions, including the reduced monthly cash-out allowance described in our Terms and Conditions. Disabling cookies does not remove any limit you have set, as these restrictions are also stored on our secure servers.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or the way LunaLoots operates. Any changes will be posted on this page, and where appropriate we will notify you through the website or by e-mail. We encourage you to review this policy periodically so that you remain informed about how we use cookies.
Contact Us
If you have any questions about this Cookie Policy or about how we and our partners use cookies, please contact our support team at [email protected], available to you through 24/7 live chat and e-mail in English, German, Spanish, Norwegian and Finnish. We at LunaLoots are committed to being transparent about the technologies we use and to helping you make informed choices about your privacy.