LunaLoots Privacy Policy

At Luna Loots, we respect your privacy and are committed to protecting the personal data you share with us when you use our casino and sportsbook services. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe. By creating an account with us, you agree to the practices described below. Here at LunaLoots, we process your data in line with applicable data protection laws, and our policy applies to every visitor who registers, deposits, plays or contacts our support team.

Information We Collect

When you register with Luna Loots Casino, we ask you to provide your name, date of birth, residential address, telephone number and e-mail address. We require this information to verify your identity, confirm your eligibility to play, and activate your account through a welcome e-mail and security code. Our LunaLoots registration system is designed to ensure one account per person, household, address, IP address and device, so we may cross-check the details you submit against other accounts.

• We collect registration details including your name, birth date, address and contact information
• We record your transaction history, including deposits, withdrawals, bonuses claimed and wagering activity
• We gather technical data such as IP address, device type, browser and operating system
• We store communications you send us through live chat or e-mail at [email protected]
• We retain copies of KYC documents you upload to verify your identity

Verification and KYC Documents

We require KYC documents to be uploaded within 30 days of registration or before your first withdrawal request. Our team reviews these documents and sends your verification status by e-mail within 24 hours of submission. We may restrict withdrawals while our security checks are running, and we store these documents securely to comply with anti-money-laundering obligations and licensing requirements.

How We Use Your Data

We use the information we collect to operate the LunaLoots platform, process your deposits and withdrawals, verify your identity, and assess risk on your account. Our fraud and risk teams rely on your account history, verification status and loyalty status when setting withdrawal limits, which depend on the payment method you use as well as your overall account behaviour. We also use your data to communicate with you about promotions, including our weekly calendar offers, tournaments, and the Welcome Casino Package, unless you have opted out of marketing communications.

• We use your data to process transactions through Visa, Mastercard, CASHlib, MiFinity and supported cryptocurrencies
• We use your data to confirm that the mobile number on a deposit matches the one registered on your account
• We use your data to enforce the Excluded Territories and Restricted Countries rules applicable to our licence
• We use your data to detect VPN use or IP address interference, which may lead to voided winnings or account deactivation
• We use your data to provide customer support in English, German, Spanish, Norwegian and Finnish

Legal Basis for Processing

We process your personal data because it is necessary to perform our contract with you as a registered player, to comply with our licensing obligations under the Government of the Autonomous Island of Anjouan, Union of Comoros, and to pursue our legitimate interests in preventing fraud and protecting our platform. Where we rely on your consent, such as for certain marketing communications, you may withdraw that consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share your information with payment providers to process deposits and withdrawals, with identity verification partners to confirm your KYC documents, and with regulatory authorities where required by our licence. Our affiliate programme, Infinity Stars Partners, may receive limited data to track referrals, but we do not disclose your financial or gaming history to affiliates. We may also share data with our parent company, Green Champions Leader S.R.L., registered in Costa Rica, for administrative purposes connected with operating LunaLoots.io and related domains under the same licence.

Data Retention and Security

We retain your account data, transaction records and KYC documents for as long as necessary to comply with our legal and licensing obligations, typically for several years after account closure. We use technical and organisational measures, including encryption and access controls, to protect your data from unauthorised access, loss or misuse. Our LunaLoots systems are regularly reviewed to maintain the integrity of the personal information you entrust to us.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honour these requests promptly and in accordance with applicable law.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to certain processing, including direct marketing
• You have the right to lodge a complaint with a supervisory authority if you believe we have mishandled your data

To exercise any of these rights, you can contact our support team at [email protected] or through our 24/7 live chat, and we will respond as quickly as possible.

Cookies and Tracking

We use cookies and similar technologies to operate the LunaLoots website, remember your preferences, and analyse how you use our casino, sportsbook and live casino sections. Our LunaLoots platform uses this data to personalise your experience, including showing you relevant bonuses such as the Daily Casino Cashback or weekend sports freebets. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how our site functions.

International Transfers

Because we operate across multiple localisations, including English, German, Finnish, Norwegian, Portuguese, French, Italian, Spanish, Azerbaijani, Russian, Turkish, Hungarian and Czech, your data may be transferred to and processed in countries outside your own. We take steps to ensure that any such transfer is protected by appropriate safeguards consistent with our licensing obligations.

Restricted and Excluded Territories

We do not accept players from Aruba, Bonaire, Curacao, Saba, Statia, Sint Maarten, the United Arab Emirates, Brunei, Cambodia, North Korea, Japan or Qatar. In addition, a longer list of Excluded Territories is barred from our bonuses and promotions. We use the personal data you provide at registration to confirm that you are not located in, or a resident of, any restricted or excluded jurisdiction, and we reserve the right to close accounts that breach these restrictions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically. Continued use of LunaLoots after changes are published constitutes your acceptance of the revised policy. If you have questions about how we handle your data, please reach out to our support team at [email protected], available 24/7 through live chat and e-mail.